About this role
- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? EKAD Support Agent - Maastricht - € 3.229 per maand - 38 uur - MBO - DHL Shared Service Center - 06 juli 2026 - vacaturenummer: 744307 - 06 juli 2026 - vacaturenummer: 744307 introduction Are you a proactive, customer-focused professional looking to make a direct impact on financial efficiency and customer satisfaction? We are seeking a driven individual to join the DHL Express team in supporting EKAD Experts across a European regional scope. what we offer €3229 a month Personal development 38 hours a week (fulltime) International and dynamic environment DHL Shared Service Center Maastricht who you are You are an analytical, service-oriented professional and a solid background in financial administration, ideally within a query-handling environment. Equipped with strong billing experience-including systems like GWEB, IBBR, DVRA, or MyBill-you possess a deep understanding of financial metrics, accounting standards, and legal requirements. Your technical toolkit includes strong MS Excel skills, with a preference for MS Access and Power BI knowledge. Above all, you are a master relationship builder and communicator, combining excellent telephone skills with a high customer focus to navigate business communication seamlessly and drive customer satisfaction. - Analytical skills, Business communication and relationship management; - Knowledge of financial metrics and tools; - Knowledge of accounting standards and legal requirements regarding financial processes; - Good (phone) communication and conversational skills in English; - High customer focus and service orientation; - Good MS excel knowledge; - Preferable MS access and Power BI knowledge; - Billing experience (GWEB, IBBR, DVRA, Mybill, etc.). what will you do In this role, you will help own, investigate, and resolve key customer invoice enquiries to actively reduce qu...