About this role
FincoEnergies logo Customer Success Specialist (temporary) - - amsterdam , Netherlands - Carbon Management - ncy12 Job details Apply Job description Are you ready to combine your passion for sustainability, customer excellence and digital innovation? At FincoEnergies , we are leading the charge in the energy transition by offering truly sustainable solutions for global supply chains. From sustainable biofuels to cutting-edge carbon tracking tools, we empower businesses to reduce their greenhouse gas emissions and reach their net-zero ambitions. Our Decarb Desk, a digital platform with API integration, helps companies track, manage, and reduce their carbon footprint, particularly in the transport and logistics sector. We are looking for a proactive and detail-oriented Customer Success Specialist to join our team on a temporary basis to cover maternity leave, starting in September, for a minimum of six months. In this role, you will support our sales processes and ensure a seamless customer journey for businesses using our carbon reduction solutions. If you're passionate about sustainability, digital innovation, and customer success, this is the role for you! Your responsibilities as a Customer Success Specialist As a Customer Success Manager, you'll be at the heart of our Carbon Management Division, supporting commercial activities and ensuring an efficient, data-driven sales process. You will: - Support order processing: manage customer transactions and ensure accurate and timely delivery of insetting certificates for decarbonizing road and marine transportation; - Manage CRM & sales data: organize and maintain customer contracts, correspondence, and records, ensuring accurate reporting; - Be the key user of Decarb Desk: enhance the customer experience and contribute to platform improvements; - Collaborate with commercial, finance & product teams to ensure smooth transactions, resolve issues, and elevate service lev...