Senior Technician IT Service Desk @ Employer

Senior Technician IT Service Desk Prothya Biosolutions • Amsterdam, NL • 3w geleden As a Senior Technician IT Service Desk you act as the primary point of contact between Prothya's end-users and the IT department. In your role you provide comprehensive IT support, manage incidents, and collaborate closely with technical teams to ensure efficient and improved service delivery. Key responsibilities: Support: - Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues - Resolve advanced technical problems efficiently at the first point of contact with end-users - Guide and assist end-users in maximizing the use of IT products and services - Provide support and training for Office 365 technology and other workplace productivity tools - Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs - Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles Incident Management: - Log and track IT-related incidents in the Case Management System, ensuring accurate documentation Escalation Management: - Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary Procedure Development: - Develop and implement service desk procedures Collaboration: - Provide guidance and support to the service desk team - Collaborate closely with system engineers and architects to resolve incidents and improve services Your profile: - MBO minimal level 4 in general IT, IT infrastructure or related field - > 3 years of IT experience in supporting roles, such as Service Desk or Workplace support - Strong knowledge of the Microsoft Office suite such as Word, Excel, PowerPoint, OneNote - Windows 10 and 11, and Office 365 - Strong communicative skills, problem solving capabilities, customer oriented - Emphatic, enthusiastic and excellent team player...