About this role
Customer Success Manager Authic Labs Administration Amsterdam, Netherlands Posted on Jun 30, 2026 About Authic Authic is a loyalty and engagement platform trusted by leading brands across sports, beauty, and hospitality. We help organisations build deeper connections with their audiences by combining smart technology with commercial strategy. Operating in more than 35 countries, we work with leading names including Peakz, RCE and Fairday Clinics. The Role We are looking for a Customer Success Manager to join our Amsterdam team. You will own the full lifecycle of a portfolio from small to mid-sized international accounts, from onboarding through to renewal and expansion. This is a commercially driven role: you will be expected to identify growth opportunities, not just manage existing ones. You will be the primary point of contact for your accounts, acting as a trusted advisor who translates platform capabilities into measurable business outcomes for clients across sports, beauty, and hospitality. What You'll Do - Own onboarding, adoption, renewal, and expansion for a portfolio of 150-200 accounts - Lead quarterly business reviews with stakeholders - Drive upsell and cross-sell conversations backed by usage data and customer insight - Guide customers on loyalty programme strategy, platform adoption, and value realisation - Partner closely with Sales, Product, and Operations to represent the voice of the customer - Maintain accurate pipeline, forecasts, and account health data in our CRM - Gather client feedback to help improve product & operations What We're Looking For - 1+ years in a client-facing role, Customer Success Manager, Account Manager, or Account Executive - Experience managing complex SaaS accounts across multiple markets - Comfortable owning commercial conversations: renewals, upsells, and expansions - Confident communicating at executive level, clear, direct, and credible - A structured thinker who uses data...