Customer Support Representative @ Employer

Vacant.nl - Customer support representative | german Undutchables Logo U Customer support representative | german Undutchables - Alkmaar - Undutchables - 05 juli 2026 Functieomschrijving Are you a customer-focused professional with a passion for providing excellent service?brbr /In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.br /br /strongKey Responsibilities: /strongulliActing as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries. /liliManaging all incoming and outgoing communication via phone and email, ensuring timely and effective responses. /liliCollaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery. /liliHandling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction. /liliMaintaining accurate and detailed records of all customer interactions and orders within the CRM system. /liliSupporting the wider sales team to improve service quality and enhance customer satisfaction. /li /ulH3Requirements /H3strongRequirements: /strongulliFluent German (C2) - both spoken and written, as well as a familiarity with German working culture. /liliProfessional English (C1) skills. /liliExperience in a similar B2B customer service or inside sales role. /liliStrong communication skills with a service-oriented mindset. /liliEager to learn and grow within the role. /liliTechnical affinity and the ability to grasp complex concepts. /liliAmbi...