About this role
Customer Account Manager Embraer • Amsterdam, NL • 3w geleden Embraer VSS - Executive For our EMEA region, headquartered in Amsterdam, we are seeking to recruit a Customer Support Engineer (Customer Account Manager) to act as first level of interaction between Embraer and our Business Jet Operator(s) in Europe. CUSTOMER ACCOUNT MANAGER Location: Amsterdam based MAIN TASKS & RESPONSIBILITIES: - Focal point / interface of internal- and external Customer; - Supports customers with engineering-, technical advice, applicable service solutions and determine corrective actions to be implemented as well as account management; - Translates customer needs and concerns into Embraer organizational / process language; - Coordinate customer issues solution, driving actions within the customer and Embraer organization, with high sense of urgency and importance;. - Monitors, follows-up and provides answers and solutions to Customer issues;. - Ensures a regular communication with the Customer organization, to maintain a respectful relationship; - Ensures continuous improvement of the policies and processes; - Contributes to the optimization of work processes in the areas of activities - Managing the customer key performance indicators, and able to drive actions to improve the performance; - Available to support customers in AOG 24x7 on phone. - Support the Aftermarket Sales team with leads and sales PROFILE OF THE SUITABLE CANDIDATE - EU/UK passport holder - Good knowledge of Embraer Engineering and Services and Support Organizations; Proven knowledge on Embraer aircraft; - Aeronautical engineering degree or equivalent; - Able to administrate crises and work under pressure; - Minimum 4 years of experience in Aviation Customer Support and/or Business Aviation; - Knowledge on Embraer aircraft maintenance/flight ops/engineering/materials; - Knowledge of the Business Aviation market; - Cultural awareness; - Superior communication skills and abili...