About this role
Getnoticed logo IT Engineer Contact Center Amsterdam We ask - 10+ years - Analytische skills - An entrepreneurial attitude We offer - € 5.847 - € 8.353 pm - Excellent employment conditions - In charge of personal development Why ABN AMRO? - Building a future proof bank - A diverse and inclusive culture - Extensive internal career opportunities IT Engineer Contact Center At a glance Do you want to design and operate a cloud-based contact center platform that supports critical customer interactions? As a Senior CCaaS DevOps Engineer, you take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations. You ensure secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank. Your job - Own the full lifecycle (design, build, run) of CCaaS platform capabilities - Develop and maintain integrations between NICE CXone and internal systems - Design and support voice and telephony integrations (SIP, call flows, routing) - Drive innovation by identifying and implementing new use cases, integrations, and platform capabilities - Implement and secure API integrations and gateway solutions - Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP) - Ensure secure API exposure and web/API security controls - Embed security, compliance, and audit requirements into all solutions - Drive monitoring, platform reliability, and incident resolution (P1/P2) - Collaborate with vendors and internal teams to solve integration challenges Working environment You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conversational grid. The team brings together engineers, data specialists, and product professionals from diverse backgrounds and nationalities. We wo...