About this role
Working at IT Local Join us! Do you share our mission and want to work for a professional organisation, in an informal environment and with great colleagues? Join us! Vacancy: Medior Service Desk employee A digital workplace and apps that work anytime, anywhere... that makes our customers' employees happy. Will you help them keep that good feeling? Can they call you if there's something? Are you that experienced employee who will join our Service Desk? Are you good at answering technical and functional questions and solving any malfunctions? And do you want to do that in a professional and energetic organisation? Then apply now! What will you do? - You are the point of contact for our customers and know how to support them technically. - You handle incidents from reports in an automated incident management system. - You will process functional and technical user queries (register, answer, resolve or escalate). - You actively work on our customers' infrastructure and monitor real time. - You monitor the timely handling of calls and - whenever possible - resolve malfunctions. In doing so, you are aware that the Service Desk is the hub of the organisation. At IT Local, you are never alone: as a service desk employee, you work together with colleagues on fun and challenging requests for help. What do you bring? - Experience with Microsoft 365, Azure and Windows environments. - At least one year of experience as a service desk assistant or in a similar role. - Expertise and knowledge that allows you to positively surprise customers. - A solution-oriented attitude: you listen to the customer and think about solutions. You actively keep the customer informed of progress and communicate clearly; in short, the customer knows where he stands. - Decisiveness: you know how to take action. Together with your colleagues, you ensure that a problem is solved as quickly as possible. - MBO+ working and thinking level. - A completed ICT educati...