About this role
Job summary
Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.
Main duties of the job
To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.
About us
Sandford Surgery is a well-established NHS General Practice located in Wareham, Dorset, dedicated to providing high-quality, patient-centred primary healthcare. The practice focuses on delivering safe, effective, and compassionate care for individuals and families.
Our mission is to offer comprehensive medical services that promote health and wellbeing while maintaining a culture of respect, confidentiality, and continuous improvement. We value clinical excellence, patient satisfaction, and community engagement, ensuring care is tailored to individual needs.
Sandford Surgery is committed to maintaining the highest standards of clinical care and patient experience. Our experienced clinical and administrative staff work collaboratively to ensure timely access to services and continuity of care.
Job description Job responsibilities
The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
Maintain and monitor practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of new and temporary registrations and relevant patient information as requested Input data as necessary onto patients healthcare records Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters Manage all queries as necessary in an efficient manner Carry out system searches as requested Support all clinical staff with general tasks as required Photocopy documentation as required Maintain a clean, tidy and effective working area Monitor and maintain the reception area and notice boards
In addition to the core responsibilities, the Receptionist may be requested to;
1. Action incoming emails and correspondence as necessary
2. Complete opening and closing procedures in accordance with the rota
3. Partake in audit as directed by the audit lead
4. Support admin team, providing cover during absences
5. Scan patient related documents and attach scanned documents to patients healthcare record
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
Experience in a GP practice Experience with SystemOne Clear, polite telephone manner Competent in the use of Office and Outlook
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandford Surgery
Address 6A Tyneham Close
Sandford
Wareham
Dorset
BH20 7BQ
Employer's website https://www.sandfordsurgery.nhs.uk/ (Opens in a new tab)