About this role
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
Role Summary
The Loan Servicing Analyst plays a critical role in supporting the end-to-end servicing lifecycle, including payment processing, escrow analysis, investor reporting, compliance monitoring, loan boarding, and customer account maintenance. This role requires strong analytical skills, exceptional attention to detail, and the ability to interpret complex servicing guidelines across agencies, investors, and regulatory frameworks.
Responsibilities
Loan account review and reconciliation
Payment application and suspense management
Escrow analysis and disbursement support
Customer account research
Loan boarding and de-boarding support
Processing daily settlements
Tracking and reconciling daily incoming wires
Clearing unidentified or mismatched wires
Preparing servicing and investor reports
Work on monthly servicing reports and resolve disputes by coordinating with subservicers
Custodial and investor account reconciliations
Ensuring regulatory and investor guideline compliance
Supporting audits and QC reviews
Updating SOPs and documentation
Cross-functional coordination with internal teams and vendors
Participating in system enhancements and UAT
Handling investor questions related to payments, service releases, and batch confirmations
Required Qualifications
Experience in mortgage servicing or mortgage operations
Understanding of servicing regulations and investor guidelines
Strong analytical and reconciliation skills
Proficiency in servicing systems and Excel/Sheets
Strong communication and organizational skills