About this role
Why Better. Why Now. Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.
With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.
The category hasn’t caught up yet. That’s the opportunity.
NEO Academy Program
Looking to launch your career in a fast-growing industry with real long-term opportunity?
NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.
This is not just a job — it is a career launch opportunity.
The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.
About the NEO Academy Program
The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.
Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.
Training includes:
Mortgage fundamentals and loan structure
Customer service and professional communication
Workflow and pipeline management
Introduction to mortgage Operations and Sales Support functions
Real-world process training through “The NEO Way”
Hands-on experience within Tinman, NEO’s loan origination platform
Team collaboration and borrower experience training
The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.
What We’re Looking For
We are searching for individuals who:
Have a strong work ethic and growth mindset
Are highly coachable and eager to learn
Thrive in fast-paced environments
Communicate professionally and confidently
Are detail-oriented and organized
Want a long-term career opportunity
Take ownership and pride in their work
Bring positive energy and a team-first mentality
Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.
Preferred Qualifications
Bachelor’s degree preferred
1–3 years of professional experience preferred
Customer service, hospitality, banking, finance, sales support, or operations experience is a plus
Strong organizational and multitasking skills
Comfortable learning new technology and systems quickly
What Makes NEO Different?
At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.
The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.
You will join a team that values:
Growth and development
Accountability and ownership
Innovation and technology
Collaboration and teamwork
Exceptional customer experience
Internal growth opportunities
Position Details
Remote position
Full-time opportunity
Paid 90-day training program
Entry-level career development role
Compensation & Growth
Paid training program during the 90-day Academy
Entry-level compensation during Academy participation
Opportunity for compensation increase upon successful placement into a permanent role
Long-term career growth opportunities within Operations and Sales Support
Why This Role Matters
Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience.
This role is designed to help launch the next generation of mortgage professionals at NEO.
If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.
What We Offer
Performance-driven compensation Competitive base salary with bonus or incentive opportunities, depending on role
Comprehensive, flexible health benefits A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.
Financial wellbeing & long-term support Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources.
Time to recharge Generous paid time off, company holidays, sick time, and paid parental leave.
Support for families Paid parental leave and childcare support, including employer matching for dependent care FSA.
Holistic wellbeing support Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.
Flexibility in how you work and live Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.
Daily perks that make work better Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely.
An exceptional NYC office experience Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life.
High-impact work at a category-defining moment Help shape the brand of an AI-native company reinventing homeownership from the ground up.
Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.