About this role
Job Description Summary Clinical Support Supervisor
Company: Millennium Physician Group Location: 5625 Eiger Road, Suite 200, Austin, TX 78735 Schedule: Monday–Friday, 7:00am–4:00pm Occasional Saturdays: 2–3 days per year Employment Type: Full‑time, Onsite
Position Summary
The Clinical Support Supervisor oversees daily clinical operations, staff performance, and workflow efficiency across a busy outpatient practice. This role requires strong leadership, excellent communication, and the ability to manage a large team while making independent operational decisions that support patient care and staff success. How will you make an impact & Requirements About Millennium Physician Group Millennium Physician Group is one of the largest comprehensive primary care practices in the country, committed to improving the health and well‑being of the communities we serve. Our team‑based approach, patient‑centered care model, and dedication to clinical excellence create an environment where both patients and employees thrive. If you are an experienced Medical Assistant with strong leadership skills and a passion for supporting clinical teams, we encourage you to apply.
Key Responsibilities
• Staff oversight — Supervise all clinical staff (up to 30 MAs) and ensure adequate daily coverage.
• Same‑day call‑out management — Respond quickly to call‑outs and adjust staffing to maintain clinic operations.
• Scheduling coverage — Ensure sufficient staffing for daily schedules, urgent needs, and occasional Saturday clinics.
• Supply & inventory management — Oversee ordering, inventory control, and vaccine/supply readiness.
• Training & onboarding — Lead onboarding for new hires and provide ongoing training for existing staff.
• Workflow optimization — Identify issues, troubleshoot processes, and implement improvements.
• Athena EMR expertise — Utilize Athena for clinical workflows, reporting, and staff support.
• Excel reporting — Create and maintain operational reports using Excel.
• Recruitment — Interview and hire clinical staff in partnership with providers.
• Operational collaboration — Attend monthly Ops meetings and support other department leaders as needed.
• Urgent care staffing — Coordinate coverage for Saturday urgent care clinics and maintain schedules.
Qualifications
• Medical Assistant certificate preferred
• High School Diploma required
• Experience supervising large clinical teams (20+ staff)
• Strong communication, leadership, and problem‑solving skills
• Experience with Athena EMR
• Excel reporting proficiency
• Ability to work independently with minimal supervision
• Commitment to delivering exceptional patient care and supporting a positive team culture
Benefits
• Medical, dental, and vision insurance
• 401(k)
• Paid Time Off (PTO)
• 7 paid holidays