About this role
• Minimum 2 years of on‑site timeshare sales experience with documented performance results • Residence required in Florida, Nevada, Utah, Arizona, or South Carolina
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Requirements
• Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry. • Will be willing to make 75-100 manual phone calls per day. • Must have experience booking a Vacation Ownership tour. • Telemarketing and/or Telesales experience preferred. • Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred. • Enjoy talking on the phone and/or interacting with guests. • Bold persuasion skills. • Computer skills. • Stand, sit and walk for extended periods of time. • Flexible schedule. • Must be able to work independently and self-motivated.
Responsibilities
• Update information board on a regular basis to inform employees of important events. • Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). • Assign lead calls or emails to Sales Executives based on line rotation. • Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). • Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. • Promote awareness of brand image internally and externally. • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. • Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services. • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the • Guarantee of Fair Treatment/Open Door Policy process. • Report accidents, injuries, and unsafe work conditions to manager. • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. • Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others. • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. • Read and visually verify information in a variety of formats. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. • Perform other reasonable job duties as requested by Supervisors. Desired Qualifications
• Telemarketing and/or Telesales experience preferred. • Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.