About this role
POSITION SUMMARY
• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. • Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. • Assign guests to proper Sales Executive and track and update reports regarding line rotation. • Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. • Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. • Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels. • Ensure all package and direct tour leads are reconciled in computer system. • Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field. • Contact preview package customer via telephone. • Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations. • Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities. • Cross reference information and reservations in multiple computer systems to ensure customer needs are met. • Report accidents, injuries, and unsafe work conditions to manager. • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. • Speak with others using clear and professional language; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. • Comply with quality assurance expectations and standards. • Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. • Perform other reasonable job duties as requested.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.