About this role
Job Description Summary The Benefits Specialist will serve as a key member of the People Operations Shared Services CoE, providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team, Total Rewards, external benefits vendors, and the Tier 1 support provider to ensure seamless, accurate, and compliant administration of employee benefits.
Job Description Key Responsibilities:
1. Workday Benefits Administration (Tier 2 Support)
• Administer employee benefits within Workday HCM, including processing of: • Life Events (e.g., marriage, new dependents, divorce) • Open Enrolment cycles • Data corrections and retroactive adjustments • Lifestyle Reimbursement Requests
• Make employee-level data adjustments within Workday across HCM, Compensation, and Benefits modules in response to government regulation changes or benefit plan modifications • Execute mass uploads for onboarding of interns and apprentices (benefit data only) • Maintain data integrity and accuracy across all benefits-related records in Workday
2. Passive Events Administration
• Monitor and administer dependent eligibility events • Review and verify proof of full-time education documentation submitted by employees • Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly
3. Lifestyle Reimbursement Processing
• Process lifecycle reimbursement requests triggered via the Workday inbox notification workflow • Review and approve employee-submitted receipts in Workday • Input approved one-time payments directly into Workday in line with policy and internal controls • Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy
4. Vendor & Carrier Liaison
• Act as the Tier 2 point of contact for benefits carriers and vendors • Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place • Upload or share files securely with vendors via Box as part of manual interim processes • Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada
5. Tier 1 Triage & Escalation Support
• Support Tier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention • Provide timely, accurate responses and guidance to ensure first-contact resolution where possible • Log, track, and close service cases efficiently within the case management system
6. Compliance & Regulatory Support
• Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards
7. Transition Support
• Support the manual processing of vendor files • Contribute to process documentation, knowledge transfer, and stabilization activities as the team transitions from the incumbent resource to the CoE model • Support readiness activities including the setup of automated Workday integrations with benefit vendors Required Qualifications:
• This role requires 3+ years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Customer-centric mindset with a commitment to employee experience • Collaborative team player with the ability to work across geographies and time zones • Process-oriented with an ability to document and improve workflows with a LEAN mindset • Should be flexible to work to support countries in different time zones
Desired Characteristics:
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs. • Strong working knowledge of Workday, Service Cloud, Powerpoint, MS Excel. • Experience in LEAN processes • Benefits knowledge: Familiarity with employee benefits schemes, compliance requirements, and regulatory frameworks
Additional Information Relocation Assistance Provided: Yes