About this role
Additional Job Description
This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.
What You Will Do:
• Manage and maintain the ServiceNow Platform, including configuration, customizations, and
day to day Administration tasks.
• Help design, develop, and implement new features, modules, and functionalities with ServiceNow to
enhance business processes and workflows.
• Collaborate with ServiceNow and business teams to meet business needs, and implement technical
Solutions.
• Monitor System performance, troubleshoot issues, and implement corrective actions to ensure
optimal uptime and system availability.
• Create and maintain technical documentation, including system design diagrams, process flows,
and configuration details
• Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help
recommend innovative solutions to drive continuous improvements.
• Help lead cross-functional collaboration to deliver platform enhancements
• Help Mentor and coach team to foster professional growth, technical excellence, and team cohesion
Minimum Requirements:
• Certified ServiceNow System Administrator
• Bachelor’s degree in computer science or related field
• 7+ years of experience supporting implementation, administration, configuration, and development on
the ServiceNow platform in a medium or large enterprise organization
• 3+ years of experience with ServiceNow workflows or Flow Designer
• Experience configuring and implementing ServiceNow out-of-box applications such as
APO/ITSM/ITOM/CSM/SPM/PA/APM
• Knowledge of AI and ML Capabilities
• Experience working with ServiceNow in a large enterprise
• Ability to contribute and Lead projects following Agile methodologies.
• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI
Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies
• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email
Templates.
• Experience with implementing update sets, batch sets, and per scrum release methodology
• Experience with ServiceNow instance cloning, system patching, and upgrades
• Proven ability to work independently as well as part of a team in a dynamic environment
• Ability to effectively prioritize and execute
• Excellent problem-solving skills and attention to detail
Preferred Requirements:
• ServiceNow – Accounts Payable Operations Experience
• ServiceNow – Certified Implementation Specialist (any module)