About this role
The Business Solutions Lead oversees the Business Support Team and provides formal supervision and strategic guidance for key business applications and data capabilities across the U.S. Food network. Reporting to the Associate Director of IT Solutions, this role manages the business analytics, application administration and business-to-business integration work streams. The role proactively identifies risks, monitors progress across all Business Support Team projects, and manages escalations and communication as needed.
This position works closely with laboratories and business leaders to understand operational needs and evolving priorities.
MAIN RESPONSIBILITIES
Provide formal supervision and direction to the Business Support Team, including performance management and team development.
Conduct workload planning, resource allocation, and capacity management to ensure predictable delivery of commitments.
Ensure Business Support Team initiatives follow established roadmaps by identifying risks, tracking progress, and managing escalation and communication.
Oversee the delivery, optimization, and support of core applications, data driven solutions, and B2B integrations.
Serve as the primary liaison for labs and business stakeholders regarding solution strategy, system needs, and operational priorities.
Translate business strategy and lab requirements into actionable plans and solution direction.
Ensure business processes and system requirements are clearly defined, documented, and aligned with standards.
Drive process improvements to enhance efficiency, data quality, user experience, and operational reliability.
Evaluate risks, dependencies, and constraints across work streams and implement mitigation strategies.
Support intake and prioritization of enhancements, incidents, and new requests based on value, capacity, and strategic fit.
Facilitate communication across ITISC infrastructure, security, QA, development, and global application teams.
Review team deliverables such as requirements, solution proposals, and documentation for quality and alignment.
Ensure system documentation, workflows, and operational procedures are properly maintained.
Promote continuous improvement of processes, templates, and tools within the Business Support Team.
Support change management activities, including communication, training coordination, and readiness reviews.
Promote effective use of data and analytics, supporting the adoption and improvement of Data Driven tools.
Track and report project milestones, risks, and team metrics.
* This position must be filled from within the US Food & Feed Testing organization and requires the following:
Bachelor’s degree or higher in information systems, business, engineering, computer science, or a related field.
Minimum 5+ years of experience in business analysis, IT solution support, lab operations, or related area.
Experience in a supervisory or team leadership role preferred.
Experience with LIMS, analytics platforms, or laboratory operations is beneficial.
Strong leadership skills with the ability to mentor and motivate teams.
Excellent communication and interpersonal skills, able to collaborate across all levels.
Strong analytical and organizational abilities with attention to detail.
Able to manage multiple priorities, resolve conflicts, and drive accountability.
Clear, concise communication of complex concepts.
Understanding of business applications, data pipelines, integrations, and analytics systems.
Experience with workflow analysis, requirements gathering, and process mapping.
Familiarity with ComLIMS, B2B interfaces, and enterprise reporting tools preferred.
Knowledge of SDLC and ITIL processes.
Experience with Azure DevOps and documentation/modeling tools
What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.