About this role
Optimal logistics service to principals & customers:
• Assist with processing purchase requsitions and generate purchase orders in Azelis ERP. Tackle any deviation (price, quantities, leadtimes, regulatory, …) with Supply Planners and Product Managers. • Ensure proper follow up of order pipe. Trrack deviations and maintain dates and data. • Coordinate with Customer Experience Specialists to ensure timely order fulfillment. • Handle upstream logistics (transportation, warehouse receipt where applicable). • Take care of import arrangement where applicable.
• Rationalize cost per unit, using various leverages (bundling of multiple orders, limitting partial deliveries, avoiding express, …). • Accrue logistic costs properly (transport, surcharges & demurrages, other logistics costs). Report any deviation in automatic calculation to logistics team.
• Handle any inquiries related to orders and order documentation from principals, forwarders, customs and warehouses. • Advise Customer Experience Specialists on any pain point which would prevent/delay deliveries to customers. • Interact with principals, forwarders, customs and warehouses regarding order status, quotations and deliveries. Track orders and follow up on outstanding deliveries. • Propose logistic solutions in case of deviations, in cooperation with logistics/commercial teams. • Verify invoices against purchase orders and delivery notes. Ensure on-time invoice matching, raise credit notes/adjustments. • Assist with supplier onboarding, documentation collection, price list recording.
Conformance & contribution to sustainability:
• Master ERP functionalities related to own scope. • Ensure compliance with all company policies and procedures. • Comply with QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management. • Provide feedback to all stakeholders to allow closing of non-conformances in CRM. • Translate the Group’s Sustainability Strategy into concrete job-related actions.
Continuous process optimization and excellent teamwork:
• Provide regular feedback to process owners and key users to enable operational excellence, efficiency and effectiveness. • Develop expertise in processes and work instructions related to own scope and support development of best practices. • Contribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance. • Act as back-up within the Procurement team as required. KPIs
• Customer and principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teams • Number of orders processed in D365 weekly • Order accuracy % • Automation and tool adoption index • Up-to-date order pipe : date-management hygiene %, comments on deviating PO • Fill rate % • Supplier OTIF % • LC cost per kg • %Logistics accruals vs actuals • Auto-match rate • Punctuality of invoice matching
• Response and resolution time (vs Service Level Agreement) • Reduction in recurring customer and principal issues
Experience, Skills & Education
• Proven experience in procurement, supply chain, imports and cross-functional working. • Basic knowledge of procurement or supply chain processes • Excellent organisational skills, attention to detail and autonomy. • Time management and prirotization. • Agility, continuous improvement mindset. • Collaboration and teamwork • Advanced user of various IT tools & ERP systems. • Understanding of customer, supplier and market dynamics and requirements. • High service level standards. • Strong communication skills, conflict resolution. • Proficiency in English. Education
• Bachelor’s degree in Supply Chain, Business, or equivalent experience. • 3+ years of experience in procurement, or related roles • Experience in specialty chemical distribution or similar regulated industry preferred. • Proficiency with Microsoft Excel (Advanced level required). • Experience using Microsoft D365 or similar ERP system (Preferred). • Supply chain certifications (e.g., APICS CPIM/CSCP) a plus. Reporting line
• Procurement & Supply Planning Supervisor Internal and external stakeholders of the role
• Internal: Commercial Team, Customer Experience & Supply Chain Team, Finance Team, SHEQ Team. • External: Principals, Customers, Logistic Providers, Warehouses, Customs.