About this role
The Seasonal Trainer is responsible for the execution of Behind the Smile, a new Tier 1 new hire on boarding program within RDC, with a focus on providing a welcoming, exciting, and engaging new hire experience. The Seasonal Trainer plays a key role in driving the success of the on boarding program by supporting new hires in acclimating to their roles and feeling connected to Amazon culture. The Seasonal Trainer also works with operations managers, area managers, production assistants and associates to constantly improves the long-term capabilities of the area to which they are assigned. Key job responsibilities • Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment • Using a hands-on approach, engage and excite newly hired employees in a welcoming and supportive environment • Drive operational mechanisms to ensure an exceptional, reliable onboarding experience • Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires • Analyze and interpret metrics to identify areas for continuous improvement • React quickly to serve as a resource for specific barriers and determining the correct steps to resolve. • Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities. • Support a 24/7 environment that has multiple shifts and seasonal staffing ramps to meet customer demand. *Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including holidays, nights, and weekends is needed for this role.