About this role
Potentia Human Resources is proud to partner with Doak Shirreff Lawyers LLP, one of the Okanagan's most established and respected full-service law firms, in their search for a Receptionist / Runner.
For decades, Doak Shirreff has been a trusted legal partner for individuals, families, businesses, and organizations throughout the Okanagan. Known for its commitment to exceptional client service, professional excellence, and strong community involvement, the firm has built a reputation as one of the region's leading law practices. With a collaborative team environment and a people-first culture, Doak Shirreff offers employees the opportunity to build rewarding careers while contributing to meaningful work that supports clients through important life and business decisions.
As the first point of contact for clients and visitors, the Receptionist / Runner plays an important role in creating a positive client experience and supporting the daily operations of the firm. This dynamic position combines front desk reception, administrative support, records management, and local courier duties, making it an excellent opportunity for someone who enjoys variety, takes initiative, and thrives in a professional office environment.
If you are organized, dependable, personable, and enjoy being the person others can rely on to keep things running smoothly, we would love to hear from you.
Key Responsibilities include:
• Welcome clients and visitors in a warm, professional, and courteous manner.
• Answer and direct incoming telephone calls and relay messages accurately.
• Process client payments over the phone as required.
• Manage the firm's general email inbox and route inquiries to the appropriate team members.
• Assist with client intake and identification procedures in accordance with firm policies.
• Coordinate boardroom and meeting room bookings.
• Process incoming and outgoing mail, courier packages, and registered mail.
• Coordinate courier pickups and deliveries.
• Complete regular runs to local law firms, the courthouse, City Hall, and other locations for document delivery and pickup.
• Open, close, and maintain client files within the firm's systems.
• Organize, archive, retrieve, and manage physical and off-site file storage.
• Maintain filing systems, including wills and records management processes.
• Assist with invoice sorting and filing.
• Order and maintain office, kitchen, and stationery supplies.
• Stock printer stations and common areas throughout the office.
• Maintain the cleanliness and organization of reception, kitchen, and shared spaces.
• Coordinate