About this role
Office Clerk ? Billing
Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards.
What is in it for you:
? Hourly salary of $17-18, based on experience.
? 6-month contract with the potential for permanent employment.
? Full-time position: 37.50 hours per week.
? Weekday schedule from 9 am to 5 pm.
? Hybrid work, with 3 days per week in the office.
Responsibilities:
? Handle sensitive issues to ensure customer satisfaction.
? Provide detailed verbal and written communication to business areas regarding inquiry resolutions.
? Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
? Apply premium payments and deposits to policies.
? Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements.
? Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
? Respond to general billing and policy change inquiries.
? Conduct research and review policy histories.
What you will need to succeed:
? High school diploma required.
? Post-secondary education in Business or Administration is preferred.
? 1 year of experience in an office clerical or administrative environment.
? Experience in financial services, insurance, or a corporate administrative environment is an asset.
? Familiarity with billing or data processing is an asset.
? Strong data entry skills and excellent attention to detail.
? Basic knowledge of billing or administrative processes.
? Proficiency in Microsoft Office, including Excel, Word, and Outlook.
? Bilingualism in English and French is considered an asset to effectively communicate with internal business partners and support billing and policy-related inquiries in both languages.
? Strong organizational and time management skills.
? Ability to work independently and collaboratively within a team.
? Knowledge of policy or billing systems is an asset.
? Ability to manage high-volume administrative tasks.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.