About this role
*Lead the Operations Behind Exceptional Homes*
At Sunview Custom Homes and affiliated companies, we believe exceptional homes begin with exceptional people and exceptional processes. We are an award-winning custom home builder committed to delivering outstanding craftsmanship, an elevated customer experience, and a culture built on professionalism, accountability, and continuous improvement.
We are seeking an experienced *Office Manager* to join our leadership team. This is much more than a traditional office management role?it's an opportunity to lead the operational heartbeat of our organization.
As the Office Manager, you will provide leadership and direction to our office administration and show home teams while overseeing the day-to-day operational functions that support our accounting, architectural, sales, and construction departments. You will champion process improvement, quality assurance, operational excellence, and customer satisfaction while helping shape the future growth of our company.
Our corporate office is located in *Country Hills, Calgary*, with active show homes in *Chestermere and Strathmore*. This position requires regular travel between all three locations to support staff, maintain company standards, conduct audits, and ensure an exceptional customer experience.
*About You*
You are an experienced leader within the residential home building industry who enjoys building systems, mentoring people, and creating efficient, organized workplaces.
You have a natural ability to identify opportunities for improvement, hold teams accountable, and ensure every detail is executed with excellence.
Most importantly, you understand that outstanding operations create outstanding customer experiences.
*Leadership Responsibilities*
* Lead the daily operations of the office while supporting the continued growth of the business * Provide leadership, coaching, and accountability to the Office Administration and Show Home teams * Foster a positive, collaborative, and high-performing workplace culture * Develop team members through coaching, training, mentorship, and regular performance reviews * Assist with recruiting, onboarding, and employee development * Work closely with ownership to execute strategic initiatives and operational goals * Lead by example through professionalism, integrity, accountability, and exceptional communication
*Operational Excellence*
You will be responsible for ensuring our business operates efficiently by:
* Managing the day-to-day operations of the corporate office * Developing and improving company processes, policies, and operational procedures * Identifying opportunities to improve efficiency, productivity, and communication across departments * Managing company resources, vendors, office facilities, and administrative systems * Supporting multiple departments to ensure projects move efficiently and deadlines are achieved * Managing company documentation and operational resources within Google Workspace
*Show Home Leadership*
You will oversee the daily operations and performance of our show home team by:
* Providing leadership, coaching, and support to all show home staff * Managing schedules, staffing, training, and ongoing performance * Regularly visiting our Chestermere and Strathmore show homes * Conducting operational and presentation audits to ensure company standards are consistently met * Supporting sales staff to ensure every client receives an exceptional experience * Ensuring show homes reflect the professionalism and quality associated with the Sunview Custom Homes brand
*Accounting & Architectural Support*
Working closely with our internal teams, you will:
* Oversee the daily workflow of our accounting and architectural support functions * Coordinate priorities between departments to ensure projects progress efficiently * Ensure documentation is complete, accurate, and submitted on schedule * Support payroll coordination, invoicing, reporting, and other admini