About this role
*Job description:*
Customer Service Representative FLUKE TRANSPORTATION GROUP Hamilton, ON, CANADA
Since 1920, the Fluke Transportation Group is Southern Ontario?s leading supplier of full-service transportation, distribution, warehousing and logistics. With state-of-the-art facilities, the latest technology, and the best people in the business, we offer an established array of services to provide a complete solution to streamline our clients? transportation needs. Iconic in status in the GTA and Hamilton markets, we say
_*If It?s On Time? It?s A ?FLUKE!?*_
Position: Customer Service Professional ? Hamilton, Ontario
Position profile:
* Fluke is seeking a dedicated customer service professional to join our Hamilton team. * This individual will be responsible for all aspects of our customer service duties * The Role will have daily interaction with numerous customers, operations staff, drivers and other company personnel and will report directly to the Customer Service Manager. * This is a fulltime day position, Monday to Friday. * We offer a competitive salary and participation in the company group benefits and RRSP program.
Responsibilities include:
* Perform general customer service duties by responding promptly to emails, answering phone calls, scheduling pick-up & delivery appointments, responding to customer inquiries, shipment tracing, data and order entry within our TMS (Truckmate), completing reports, entering and updating customer portals and recording necessary information in a highly computerized environment. * Booking and scheduling of loads to ensure on time delivery and overall customer satisfaction while maintaining overall in and outbound load efficiency. * Perform computer functions using computerized software, Microsoft Office products including, but not limited to Word, Excel and Outlook. * Provide timely and accurate communication with customers while maintaining open and concise dialogue to ensure the highest level of customer satisfaction. * Operates various office equipment such as computers, copiers, scanners, fax machines and phone systems. * Working alongside key personnel to obtain overall company success.
Candidate profile:
* The ideal candidate will bring his or her successful Customer Service experience and professionalism to the group. * Previous transportation customer service experience and knowledge with a TMS software considered an asset. * Excellent computer skills including knowledge of Microsoft Excel, Word and Outlook * Excellent verbal and written customer service and communication skills. * Ability to problem solve, multitask and resolve issues in a fast paced, high volume environment. * Organized, highly-motivated, goal oriented and results driven individual with strong problem solving skills.
Individuals interested in applying for the above position are invited to submit their resume to: [email protected] Please title your email ?Customer Service?.
_*We thank all candidates for applying, however we will only contact those invited*_
_*for an interview.*_
_The Fluke Transportation Group is an Equal Opportunity Employer_
Job Type: Full-time
Benefits:
* Casual dress * Dental care * Extended health care * On-site parking * Paid time off * RRSP match
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Hamilton, ON L8L 8J6: reliably commute or plan to relocate before starting work (required)
Education:
* Secondary School (preferred)
Experience:
* Call center: 1 year (preferred) * Customer service in the trucking industry: 1 year (preferred)
Work Location: In person
Pay: $40,000.00-$50,000.00 per year
Benefits: * Casual dress * Dental care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care
Work Location: In person