About this role
Tow Truck Driver & Roadside Assistance Personnel
We are searching for a dependable and experienced tow truck driver to join our growing team. This role is essential to our daily operations and requires a strong focus on safety, professionalism, and customer care. As a tow truck driver, you will be responsible for safely transporting vehicles, assisting motorists in stressful situations, and representing our company with integrity and respect.
If you enjoy working independently, solving problems, and helping people on the road, a career with us may be a great fit.
Responsibilities include:
*Vehicle Towing & Recovery*
* Safely operate flatbed tow trucks and other towing equipment * Load, secure, transport, and unload vehicles safely * Perform accident recovery and winch-outs when necessary * Tow vehicles involved in collisions or breakdowns * Transport vehicles to repair facilities, customer locations, or storage yards * Handle specialty vehicles, including low-clearance cars and damaged vehicles
*Roadside Assistance*
* Provide battery boosts and jump starts * Perform vehicle lockout assistance * Deliver emergency fuel to stranded motorists * Assist with tire changes when safe to do so * Diagnose basic vehicle issues to determine the appropriate solution
*Safety & Compliance*
* Follow all Ontario towing regulations and safety standards * Maintain compliance with company policies and industry regulations * Ensure vehicles are properly secured before transport * Conduct pre-trip and post-trip inspections of tow trucks and equipment * Follow safe driving practices at all times
*Customer Service*
* Communicate professionally with customers at roadside scenes * Explain services clearly and answer customer questions * Remain calm and respectful during stressful situations * Maintain a helpful and professional attitude with customers and partners * Represent Ontario Towing with professionalism and integrity
*Documentation & Dispatch Communication*
* Communicate regularly with dispatch regarding call updates * Record service details accurately for each call * Complete necessary documentation and service reports * Maintain clear communication regarding vehicle drop-off locations
*Equipment & Vehicle Care *
* Maintain cleanliness and organization of assigned tow truck * Ensure equipment is functional and properly stored * Report mechanical issues or equipment problems immediately * Maintain a professional vehicle appearance
*Requirements*
* Valid Tow Truck Driver Certificate with a clean driving record * Previous experience in commercial driving, towing, or automotive repair is an asset * Strong mechanical knowledge of vehicle systems and towing equipment * Excellent customer service skills with the ability to remain calm and professional under pressure * Knowledge of local traffic laws and safety regulations * Physically capable of lifting heavy objects and performing manual labor as required * Availability for evenings, weekends, and emergency calls * Strong situational awareness and problem-solving skills * Ability to work independently and manage time effectively * Comfortable working in all weather conditions
*Why Work With Us?*
*Stable Work in a Growing Industry*
Roadside assistance and towing services are always in demand. Our drivers receive steady work throughout the year, including during winter storms and peak roadside emergencies.
*Competitive Pay*
Drivers have the opportunity to earn competitive wages based on experience, performance, and call volume.
*Supportive Team Environment*
Our drivers are supported by experienced dispatchers and management who understand the challenges of the towing industry and work to ensure drivers have the resources they need to succeed.
*Variety of Work*
No two days are the same. Drivers respond to a wide variety of calls including roadside assistance, accident recovery, vehicle transport, and emergency towing.
*Professional Growth*
Drivers gain valuable experience in