About this role
Job summary
We are looking for a proactive and highly organised Pharmacy Care Coordinator to join the Nightingales Primary Care Network Pharmacy Team in Redditch. This role is for up to 35 hours a week but hours can be discussed at interview.
This pivotal role will provide administrative, operational and coordination support across our six-member practices, helping to deliver high-quality pharmacy services, prescribing initiatives and quality improvement programmes. Working closely with Clinical Pharmacists, Pharmacy Technicians, GPs and Practice Managers, the successful candidate will play a key role in ensuring effective communication, data management, service delivery and patient-focused improvements across the network.
Main duties of the job
Provide administrative and operational support to the PCN Pharmacy Team.Coordinate pharmacy staff rotas, location schedules and weekly timesheets.Create and manage EMIS searches, templates and workflows to support pharmacy services.Set up and maintain AccuRx templates and digital workflows.Organise and support pharmacy meetings, training sessions and multidisciplinary team meetings.Prepare agendas, take meeting minutes and monitor action plans.Maintain accurate spreadsheets, reports and data submissions to support contractual requirements and prescribing initiatives.Support the delivery of quality prescribing and medicines optimisation programmes.Analyse and collate service and prescribing data to support performance monitoring and improvement projects.Act as a key point of contact between the Pharmacy Team, GP practices, PCN colleagues and external healthcare organisations.Support governance, reporting and quality improvement activities across the PCN.Assist with pharmacy appointment management and service delivery across the network.
About us
Nightingales PCN is a collaboration of 6 GP practices in Redditch extending into Wythall with a shared population of 44,194. Nightingales PCN has a shared ambition to innovate general practice and build a sustainable model for general practice for the future.
As an employee of Vertis Health, working for Nightingales PCN, an induction and mentorship approach will be introduced which secures the opportunity to build relationships across the practices and creates effective development and supervision opportunities in order to build necessary expertise and experience.
Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.
Job description Job responsibilities
Job Title Pharmacy Care Coordinator
Salary Vertis Band 4 dependent upon experience
Hours For individual negotiation around 35 hours
Accountability Operationally accountable to the PCN Pharmacy Team, GP Clinical Leads and PCN General Manager. Day-to-day accountability to the designated Pharmacy Lead
Nightingales Primary Care Network
Nightingales PCN is a collaboration of 6 GP practices in Redditch extending into Wythall with a shared population of 44,194. Nightingales PCN has a shared ambition to innovate general practice and build a sustainable model for general practice for the future.
For new PCN staff, an induction and mentorship approach will be introduced which secures the opportunity to build relationships across the practices and creates effective development and supervision opportunities in order to build necessary expertise and experience.
The Care Coordinator will possess excellent communication, administration and organisational skills working directly with the PCN Pharmacy Team, PCN Management Team and the clinicians across the PCN.
Job Purpose
The Pharmacy Care Coordinator role provides dedicated administrative and operational support to the PCN Pharmacy Team and associated GP surgeries. The post-holder will play a key role in supporting delivery of pharmacy services, prescribing initiatives, contractual requirements and wider PCN priorities.
Working closely with Clinical Pharmacists, Pharmacy Technicians, GPs, Practice Managers, PCN colleagues and external partners, the post-holder will support coordination of pharmacy workstreams, ensuring accurate data management, reporting, communication and delivery of services.
Core Responsibilities
Pharmacy Team Coordination and Operational Support
Provide administrative and operational support to the Pharmacy Team across the PCN and associated GP surgeries. Coordinate weekly staff timesheets and manage pharmacy team location schedules. Support communication between pharmacy staff, GP surgeries, Practice Managers and PCN teams. Organise Pharmacy Team meetings, prepare agendas, record minutes and track actions. Attend Practice Manager, PCN Board and wider multidisciplinary healthcare professional meetings.
EMIS, Digital Systems and Workflow Support
Create, run and manage EMIS searches to support clinical and administrative workstreams. Design, develop and maintain EMIS templates to improve pharmacy processes and data capture. Create, set up and manage AccuRx templates and workflows. Support achievement of the Neighbourhood Health Delivery Plan and Quality Prescribing Medicines Scheme contract.
Oversee pharmacy appointment slot management on EMIS
Support implementation and management of Proxy Access within care homes.
Meetings, Training and Communication
Coordinate pharmacy meetings, MDTs and training sessions. Assist with delivery of GP surgery training sessions in person or via Microsoft Teams. Liaise with external agencies to arrange training provision. Maintain communication regarding workstreams, reporting requirements and submission timelines.
Data Management, Reporting and Contract Support
Maintain spreadsheets and reports for QPMS workstreams, claim submissions. Ensure data quality, reporting accuracy and compliance with contract requirements. Collate and analyse service data for Practice Manager meetings and prescribing initiatives. Support PCN reporting and governance processes.
Prescribing and Pharmacy Service Support
Support pharmacy-related PCN priorities and prescribing improvement initiatives. Liaise with ICB and PCN Leads regarding pharmacy budgets. Liaise with PrescQIPP and support extraction and analysis of prescribing data. Support monitoring of pharmacy service performance.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines;
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and skills;
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
Personal and Professional Development
Personal/Professional Development
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:
Participation in an annual individual performance review, annual Appraisal including taking responsibility for maintaining a record of own personal and/or professional development;
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews;
Assess own performance and take accountability for own actions, either directly or under supervision;
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
Work effectively with individuals in other agencies to meet patients needs;
Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the Practice putting the needs of the Practice first.
Contribution to the planning and implementation of services
The post-holder will:
Apply practice policies, standards and guidance;
Discuss with other members of the team how the policies, standards and guidelines will affect own work;
Participate in audit where appropriate;
Work with the Lead GP to achieve standards of quality, performance standards, without compromising levels of patient healthcare;
Contribute towards the development and implementation of new standards, policies and procedures that are/will be required of GP Practices now and in the future (as directed by NHS/ DoH/, new legislation etc.).
Communication
The post-holder will:
Be able to effectively communicate at all levels of the organisation to a variety of health professionals, users and carers, independent and voluntary sector to provide the best outcomes for users of the services.
Provide interface between hospital, primary, community and social settings, participate where appropriate in clinical meetings relating to patient care and outcomes
Communicate effectively with patients and carers
Be able to keep accurate contemporaneous documentation, both written and computerised, inpatient records and will need to be familiar with EMIS Web.
Recognise peoples needs for alternative methods of communication and respond accordingly
Clinical Governance
The post-holder will:
participate and operate within the clinical governance framework for the organisation at all times, incorporating service users and carers, audit, guidelines and risk management;
actively participate in the practices, becoming familiar with and abiding by its plans, policies and procedures.
IT Security Policy
You are required to work within the remit of the practices IT Technology Security Policies.
As a consequence of the above unauthorised/inappropriate use of computers including the internet, email, passwords, computer packages etc. will be regarded as gross misconduct and will be treated as such under the practices disciplinary procedures.
This job description is not exhaustive and may be adjusted periodically to reflect the on-going changes in practice.
This job description is not exhaustive and may be reviewed periodically to reflect changes in PCN priorities and pharmacy services.
Person Specification
Qualifications Essential
ECDL or equivalent Diploma/HNC level qualification or relevant experience NVQ Level 2 Business Administration or relevant experience Experience of working with healthcare professionals and/or previous NHS, social care, or relevant field experience including unpaid work Experience of data collection and providing monitoring information to assess service impact Experience of partnership/collaborative working and building relationships across organisations Experience of working within general practice Experience of working in a multi-disciplinary setting where influence and negotiation is required Knowledge/familiarity with medical terminology Sound IT knowledge including internet, Outlook, Word and Excel Ability to maintain accurate, legible and timely records Ability to work flexibly to meet the needs of patients and the PCN Ability to communicate effectively within a multi-disciplinary team environment to provide an integrated service Full driving licence and access to a vehicle as the position will require travelling across the PCN Practices.
Desirable
Experience of supporting people, families and carers in a related role, including unpaid work Experience using databases Knowledge of the EMIS patient record system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Vertis Health
Address Winyates Health Centre
Winyates Way
Winyates
Redditch
Worcestershire
B98 0NR
United Kingdom
Employer's website https://www.vertishealth.org.uk/ (Opens in a new tab)