About this role
Managed Services Delivery Manager at InnovationTeam. Location: Riyadh, Riyadh Province, Saudi Arabia. Role: building infrastructure, managing engagements, monitoring SLAs Requirements: 6+ years in IT/managed services delivery with commercial ownership of live engagements; experience building processes; knowledge of SLA frameworks (ISO/IEC 20000/ITIL), timesheet/billing governance, ticketing platforms; familiarity with KSA labor compliance. Category: Project and Program Management Seniority: Senior Level Tools: ISO/IEC 20000, ITIL, Freshservice, Jira Service Management, Microsoft SharePoint Certifications: itil foundation, pmp, lean six sigma yellow belt, lean six sigma green belt Commitment: Full Time Workplace: Onsite Languages: English