About this role
Manager, Customer Experience - SMB at Navex. Location: Lake Oswego or Charlotte or Houston. Role: leading team, driving retention, coaching talent Requirements: 5+ years in customer success/customer experience/SaaS leadership, 3+ years people leadership, proven retention/adoption results, analytical and communication skills, ability to manage priorities in fast-paced environments. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English