About this role
IT Support Specialist Tier 1 at Prosource. Location: Blue Ash, Ohio, United States. Role: troubleshoot issues, remote support, document troubleshootings Requirements: 3 years IT service management/support; Windows troubleshooting; MSP experience a plus; certifications such as CompTIA A+/Network+/Security+ or Microsoft desktop/cloud certs. Category: Information Technology Seniority: Mid Level Tools: Windows, TCP/IP, Active Directory, Office 365, Exchange, Teams, SharePoint, MS Windows Desktop, Firewall configurations, MMS RMM tools, Autotask, Continuum RMM, Datto BCDR, Webroot AV, Cisco Meraki Certifications: comptia a+, comptia network+, comptia security+, microsoft desktop, microsoft desktop support technician Commitment: Full Time Workplace: Onsite Languages: English