About this role
Team Lead - Customer Care (107196) at HCLTech: Supercharging Progress | AI, Cloud and Engineering. Location: India. Role: managing team, coaching staff, analyzing performance Requirements: Manage and coach a customer care team, ensure adherence to attendance and policies, monitor KPIs (CSAT, FCR), analyze performance data, and support hiring and capacity planning. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English