About this role
About the Role
This is an exciting chance to join a leading UK university in a key operational position that keeps our campus moving. As our Parking & Transport Coordinator, you’ll play a central role in ensuring our parking and transport services run smoothly, efficiently and sustainably.
You’ll take ownership of our paperless permit system, oversee student and staff parking, and work closely with transport partners including bus operators, EV suppliers and micro mobility providers. You’ll also support the University’s sustainable future travel plan and provide first‑line supervision to a Parking Warden and a Transport Customer Liaison Officer.
This role is hands‑on and varied — one day you may be analysing parking data or improving processes, the next you could be meeting external partners or responding to operational needs across campus. The post sits within Security Services and is supported by the Security senior management team.
This is a full‑time, permanent role, working 36.5 hours per week, Monday to Friday, based at the Claverton Down campus. Some remote working is possible by agreement, and occasional visits to off‑campus sites will be required.
Key responsibilities include:
Managing day‑to‑day student, staff and visitor parking Overseeing the paperless permit system and monitoring usage Supporting sustainable transport initiatives Liaising with bus, EV and micromobility providers Delivering excellent customer service and managing queries Maintaining accurate records, producing reports and supporting audits Supporting budget tracking and ensuring operational compliance
About You
You will be someone who:
Brings experience in resolving complaints and handling sensitive or challenging customer situations Has a strong background working with stakeholders and third‑party contractors Can support budget management or financial tracking with accuracy Is highly organised and able to manage priorities in a fast‑paced environment Communicates clearly and professionally, both in writing and verbally Delivers excellent customer service and manages expectations confidently Uses Microsoft Office comfortably and adapts easily to bespoke operational systems
Further Information
For an informal discussion about the role please contact Mike Porter, Head of Security Services on [email protected], however please ensure that you submit your application through the university website.
Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time and FTC positions.
This role is also eligible for the Campus Services Refer a Friend bonus*. If a university staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘other’ and note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.
Both bonuses are subject to terms and conditions.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award.