About this role
Service Desk Support Analyst at FRP Advisory Group. Location: Brentwood or Chelmsford or London. Role: logging incidents, diagnosing issues, escalating issues Requirements: Provide first-line IT support, troubleshoot hardware/software and network issues, use ITSM and ticketing, support Microsoft 365 and Windows, strong customer service and communication; ITIL Foundation desirable. Category: Information Technology Seniority: Entry Level Tools: Windows OS, Microsoft 365, ITSM, ServiceNow, Remedy Commitment: Full Time Workplace: Onsite Languages: English