About this role
Customer Service Support Queue Coordinator at Ideatek Telcom LLC. Location: Wichita or Buhler. Role: reviewing tickets, prioritizing tickets, routing tickets Requirements: 2+ years in customer support/helpdesk, experience with enterprise helpdesk software, strong organization, knowledge of CSAT/SLA/FRT/TTR metrics, critical-thinking and ticket-triage skills. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Zoho Desk, Freshdesk, Salesforce Service Cloud Commitment: Full Time Workplace: Hybrid Languages: English