About this role
Customer Service Support Queue Coordinator at Ideatek Telcom LLC. Location: Buhler or Wichita. Role: triaging tickets, prioritizing tickets, routing issues Requirements: 2+ years in customer support or helpdesk, experience with enterprise helpdesk software, strong organizational skills, knowledge of CSAT/SLA/FRT metrics, and critical-thinking to triage and prioritize tickets. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Zoho Desk, Freshdesk, Salesforce Service Cloud Commitment: Full Time Workplace: Hybrid Languages: English