About this role
Lead - Escalation Desk at Freshworks. Location: Chennai, Tamil Nadu, India. Role: orchestrating escalations, leading situation-rooms, briefing executives Requirements: 6+ years in enterprise support/TPM/Customer Success/Incident Management,3+ years managing high-severity enterprise escalations,ability to translate technical issues for executives and lead cross-functional incident response. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English