About this role
Product Support Specialist at Inforcer. Location: Cerritos, California, United States. Role: triaging incidents, resolving issues, creating dashboards Requirements: Experience in product/technical support, troubleshooting IP/DHCP/DNS, Intercom and Microsoft Office 365 familiarity, KPI/CSAT reporting and dashboarding, ITIL knowledge and ability to handle high-severity incidents. Category: Information Technology Seniority: Entry Level Tools: Intercom, Microsoft Office 365, ITIL, IP addressing, DHCP, DNS Commitment: Full Time Workplace: Hybrid Languages: English