About this role
Technical Support Specialist I at iA (Innovation Associates). Location: Indianapolis, Indiana, United States. Role: supporting customers, troubleshooting systems, documenting tickets Requirements: 1+ years technical support or equivalent experience; strong troubleshooting, communication, HIPAA/PHI compliance awareness, remote diagnostic ability, and familiarity with Windows, support platforms, networking fundamentals, and SQL. Category: Information Technology Seniority: Entry Level Tools: NEXiA, Salesforce, ServiceNow, Zendesk, Jira, Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SQL Commitment: Full Time Workplace: Onsite Languages: English