About this role
Senior Customer Success Manager at Employer. Location: United States. Role: managing renewals, driving adoption, monitoring health Requirements: 5+ years customer-facing experience in Customer Success or Account Management, enterprise renewal and retention ownership, strong communication and executive presence, cross-functional collaboration, and experience with WFM or contact center technology. Category: Customer Service Seniority: Senior Level Tools: CRM, WFM, CCaaS, UCaaS Commitment: Full Time Workplace: Onsite Languages: English