About this role
Call Center Representative (211 Contact Center Specialist Information and referral) - 2nd Shift Hybrid at United Way of Connecticut Inc. Location: Rocky Hill, Connecticut, United States. Role: answering calls, providing referrals, documenting interactions Requirements: High school diploma/GED plus relevant experience; customer-service, social work, counseling, or human services backgrounds preferred; ability to assess needs, research resources, document interactions, and follow protocols. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English