About this role
Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid at United Way of Connecticut Inc. Location: Rocky Hill, Connecticut, United States. Role: answering calls, providing support, documenting interactions Requirements: Bachelor's degree plus 1 year in human services preferred; crisis response or mental health experience preferred; ability to de-escalate, document interactions, and work third shift with holiday availability. Category: Social Services Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English