About this role
About the RoleRedwood is a retention marketing agency specializing in email and SMS for DTC brands. We are hiring a Klaviyo Implementation Specialist to own all technical execution across client accounts.
Requirements
ResponsibilitiesBuild and manage flows, campaigns, templates, and segments across multiple Klaviyo accountsTranslate Figma designs into production-ready Klaviyo templates with accurate cross-client renderingConfigure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B testsManage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic)Maintain Shopify integration: catalog sync, order data, custom properties, and event triggersTroubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problemsSupport Customer.io implementation where applicableQA all builds before launch
Requirements5-10 years of relevant ESP experience3+ years of Klaviyo-specific experience, agency-side preferredAbility to own account architecture decisions: flow structure, segmentation logic, data properties, and integration setupExpert-level knowledge of Klaviyo flows, segmentation, and event-based logicStrong command of Liquid templating: dynamic blocks, conditional content, loops, and fallbacksExperience building templates directly from Figma or design filesSolid understanding of email deliverability and list hygieneShopify and Recharge integration experienceNice to HaveCustomer.io (flows, in-app, transactional, API-triggered)Attentive or Postscript for SMSHTML/CSS for email