About this role
ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
PLEASE NOTE:
Working Hours: Mon – Fri 9:00am – 6:00pm EST (15:00pm - 00:00am OR 16:00pm - 01:00am South African Time, depending on daylight savings in the USA) Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA. Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered. Work Environment: Fully remote
About the role:
This is not a standalone HR role — you will be working as part of a structured HR team, reporting directly to the HR Manager and executing HR operations tasks with precision, speed, and a high standard of accuracy.
The initial focus of this role will be supporting a significant company-wide employee transition project — a documentation-heavy process requiring someone who is highly organised, detail-driven, and capable of managing high volumes without compromising quality. Beyond this project, the role transitions into steady ongoing HR operations support across a large employee base.
If you are methodical, mature, and take pride in getting the details right — this role is for you.
What This Role Is Not
This is not a performance management roleThis is not an advisory or strategic HR positionThis is not a recruitment roleThis is not a payroll role
Key Responsibilities
Vetting, processing, and filing employee documentation with accuracy and attention to detailSupporting employee onboarding administrationAssisting with employee benefits administrationSupporting termination processes and ensuring proper documentation protocols are followedEnsuring HR compliance standards are consistently met across all tasksCoordinating and cleaning up documentation across multiple entities where requiredMaintain organised and accurate digital HR filesRequirements
3 - 5 years HR administration or operations experience — generalist HR background welcomedPrior experience with US HR operations or US healthcare compliance such as HIPAA and ACA is advantageous but not a requirement — full training and support will be providedHighly detail-oriented with a strong ability to manage volume without losing accuracyMature, settled, and looking for a long-term opportunity — not a stepping stoneSelf-motivated and able to work independently within a structured remote environmentStrong written and verbal communication skillsComfortable working with proprietary HR systems — full system training will be providedA fast learner who takes ownership and works with urgency
If you are not contacted within 14 working days, please consider your application unsuccessful.