About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Handle inbound and outbound calls from patients, healthcare providers, and insurance representatives regarding diabetes supplies, order status, billing inquiries, and product information. Provide guidance and education to patients on diabetes-related supplies such as glucose meters, test strips, lancets, and other prescribed products. Coordinate with billing, insurance verification, and order fulfillment teams to resolve issues related to orders, insurance coverage, and shipment delays. Meet or exceed individual and team performance targets including call handling efficiency, productivity, quality assurance scores, and customer satisfaction metrics. Ensure confidentiality of patient information and comply with company policies as well as healthcare regulatory standards.
Requirements
At least 6 months of BPO experience handling a Voice/Blended accountUS healthcare insurance experience is a PLUSStrong phone contact handling skills and active listening skillsAbility to multi-task, prioritize, and manage time effectivelyWilling to work onsite in Buendia, MakatiAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives