About this role
Who we are At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient care. Our mission is to support providers and patients, shifting the emphasis back to quality, timeliness, and positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that improve patient outcomes and system efficiency. Whether you are in research and development, administration, communications, operations leadership, or technology, joining us now is an opportunity to play a critical role in transforming how healthcare is managed and experienced in Canada.  DoctorCare was acquired by WELLSTAR in 2020, and we now operate as part of Canada’s leading healthcare technology ecosystem, benefiting from the comprehensive resources and expertise of a company that serves over 40% of practitioners nationwide.    The opportunity Our solution, Practice Care by DoctorCare, helps doctors optimize the performance of their medical practice by providing actionable insights and automated billing, alleviating the need to understand complex patient enrolment and funding models so doctors can maximize their revenue potential every month.  DoctorCare is looking for a Client Success Manager to join its industry leading Client Success team and help provide exceptional guidance and support, as well as positive experiences for our growing customer base.  Who you are You have several years of experience in Client Success or a similar client-facing role and are comfortable managing your own portfolio of clients. You take pride in building strong, lasting relationships and earning the trust of your clients, who rely on your sound judgment and dependable guidance. You are organized, thoughtful in how you prioritize, and energized by solving complex challenges. You are motivated by making things better - improving workflows, simplifying processes, and using technology to drive smarter, more efficient outcomes. You care about supporting physicians and their teams, knowing that every improvement you help make ultimately benefits patient care. You’re curious, eager to learn, and flexible in how you approach each client’s unique needs. This hybrid opportunity requires on-site attendance in the Toronto office two days per week. What's in it for you? Impact and opportunity. You’ll manage a portfolio of physician groups, helping them navigate practice management, patient enrolment, and funding models. Your work will directly improve how physicians run their practices, enhancing both operational efficiency and patient outcomes. Influence. Your insights from client interactions will help shape DoctorCare’s services and solutions. Your feedback and insights will be vital in how we continue to position and expand upon new and existing products.  Growth and learning. You will have direct, meaningful coaching from industry experts and gain a deep understanding of how Canada’s healthcare system works. You will build transferable skills in client management, operations, and business strategy, setting the foundation to explore future opportunities in Operations, Product, Marketing, or Salesforce Administration. You will:  Build and strengthen relationships. You will leverage your exceptional customer service and communication skills to maintain strong relationships with your assigned physician groups. You will serve as the main point of contact – listening, problem-solving, and anticipating needs to deliver an excellent client experience. Provide expertise. You will support the day-to-day delivery of DoctorCare’s Practice Care Group Ma