About this role
About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We?re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role We?re looking for a Customer Implementation Trainer to join our Customer Implementation team. Reporting to the Team Lead, Implementation Training, you?ll?be?the subject matter expert on?MealSuite?s?software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.? Please note that this is a bilingual role and working professional knowledge of French is required. What You?ll Do
• Be the training?& configuration?expert???create, deliver, monitor, and update user training plans?based on customer needs,?oversee training for customer-guided and live accounts,?and?own/assist with setups and configuration of Connect, Touch and POS modules as needed.?
• Collaborate cross-functionally?? work closely?with Implementation Coordinators?and Enterprise Implementation Managers?for project training needs and with Sales and?Support to transition customer accounts after implementation is complete.?
• Communicate with stakeholders?? clearly?communicate?account?configuration?requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.?
• Assist?with troubleshooting???work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.??
• Champion our product???educate customers on?MealSuite?s?toolkit, capabilities, and best practices to simplify adoption and align?expectations, and?leverage?feedback for continuous improvement to the?implementation?process.? What You Bring
• In-depth?knowledge of?MealSuite?products?
• Experience?delivering training, ideally with?a highly complex?product or subject matter?
• 1+?years of?hands-on experience in customer implementations and training within a SaaS?environment
• Exceptional professional relationship building and?maintenance through active and empathetic listening, as well as engaging written and verbal communication.?
• A genuine excitement about?engaging with people and?demonstrating?how to use?highly complex?software in a simple and thorough manner??
• Ability to thrive in a collaborative, fast-moving environment?
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) Compensation: $64,400?$77,300 CAD per year / $62,800?$75,300 USD per year This role requires working onsite in our Cambridge OR Dallas office two days per week. If you?re more than an hour away, apply anyway we?re open to discussing options. Why You?ll Love Working Here??
• Unlimited paid time off???yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.??
• Retirement savings support&nbs