About this role
We're looking for an agile member-service ambassador to come on board as a temporary, full-time Member Advisor working at our Kindersley, SK branch. This opportunity commences immediately and terminates on December 31, 2027. In this role, you will be one of the first people our members encounter at the branch. You will provide excellent member service and guide them to identify services and solutions they may not yet be aware of. Our Member Advisors serve our members through various channels: in person, digitally or by phone. Don't have banking experience? Not to worry; we have a great training program! This is an excellent opportunity for the customer service focused professional who has experience in retail, hospitality, or financial services. How you'll be spending your time: - Greet our members and provide them with the services they seek, - Process transactions, - Provide troubleshooting and guidance around the use of our technology products or any other challenges a member may have, - Highlight and promote our credit union products and solutions, - Engage in proactive member communication by participating in outbound calling, credit union promotions, campaigns, and other creative strategies, - Identify suspicious transactions or interactions and respond appropriately. The experience you bring: - Customer service experience - Sales skills - Experience handling cash and completing financial transactions - Tech savviness and a love for technology - A desire to learn in a culture that embraces ongoing learning and development - Enjoyment in working with the public by engaging and providing assistance to meet our members needs.