About this role
Req Id: 431191Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.SummaryBell is seeking an innovative and driven Technical Product Manager II to join our team and champion the development of the AI components of the Virtual Repair (VR) product. Virtual Repair is a cutting-edge, AI-driven application that leverages Large Language Models (LLMs), large data sets and advanced tooling to diagnose and resolve customer issues in real-time. In this role, you will own multiple streams of the product such as technical advancements, expansion of use-cases, and integrations into new systems. Being able to put this all together into one vision/roadmap. You will partner closely with Data Science, ML Engineering, and Field Services teams to deliver the market-leading diagnostic tool that transforms the technical support experience.Key Responsibilities? Product Ownership: Own and manage all AI capabilities and integrations within the Virtual Repair ecosystem.? Feature Development: Collaborate with stakeholders to define business/market requirements, prioritize the backlog, and develop product features that enhance agentic troubleshooting and diagnostics.? Building Roadmaps: Develop and maintain project roadmaps, setting launch targets based on feature and external targets/timelines? Proactive Communication: Proactively communicate project status updates, roadmap progress, and AI model performance metrics regularly to cross-functional stakeholders.? Cross-Functional Collaboration: Act as the bridge between business operations and technical teams (Data Scientists, ML Engineers in GCP) to ensure product features align on feature goals.Critical Qualifications? 3+ years of relevant work experience in technical product management, with a track record of independently owning a product with a strong understanding of technical domains? Demonstrated ability to translate complex technical concepts (like AI/ML models) into clear market requirements and user stories.? Strong communication and stakeholder management skills, with the ability to proactively keep leadership and cross-functional teams aligned.? Experience working in Agile environments closely with software engineers/data scientists? A "production-first" mindset with a strong focus on delivering tangible business value and operational efficiency.Preferred QualificationsExperience working with AI, Machine Learning, or Large Language Models (LLMs) in a product and or developer capacity.Analytical mindset with experience with SQL to gather quick insights from large data setsFamiliarity with Google Cloud Platform (GCP) or similar cloud infrastructure environments.Prior experience in telecommunications, Field Services, or Connected Home technologies.Understanding of contact center operations, or customer support journeys.Proficient in product management tools such as Jira, Miro or similar toolsAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular Term - Full Time Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal Work Arrangement: Hybrid Application Deadline: 07/22/2026 For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers f