About this role
*The Opportunity*
Northern Vision Development (NVD) is hiring a friendly, detail-oriented Front Desk Agent for the Best Western® Gold Rush Inn in downtown Whitehorse. Located on historic Main Street, the Gold Rush Inn is a well-known Yukon hospitality landmark offering the familiarity of a trusted brand with the warmth and character of a uniquely northern experience.
In this role, you?re the first and last impression - welcoming guests, handling reservations and payments accurately, and keeping the front desk running smoothly through busy shifts in a fast-paced hotel environment.
*What Does Your Success Look Like? *
* Guests feel genuinely welcomed and well-supported from check-in to check-out - resulting in strong reviews and repeat stays. * Reservations, room assignments, and guest requests are handled accurately, preventing issues before they escalate. * Cash, payments, and shift close-outs are accurate and compliant, with clear notes and clean handovers between shifts. * Communication with housekeeping and maintenance is timely and precise, so rooms, repairs, and guest needs move quickly. * You stay composed during peak arrivals/departures and high-volume periods, keeping service consistent and organized.
*What You Bring To The Role*
* 6 months of direct customer service experience; front desk/guest services experience is preferred). * Guest service mindset ? friendly, professional, and confident speaking with a wide range of guests. * Accuracy & detail ? comfortable with reservations, payment processing, and handling guest information. * Communication skills ? to communicate professionally and clearly with guests, colleagues, and management both in person and via phone and email. * Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously. * Comfortable working under pressure, particularly when handling guest inquiries, concerns, or complaints, while maintaining a calm and service-oriented approach. * Reliability - dependable and punctual, with strong shift handover habits and consistent attendance.
*What You?ll Love About Working Here*
This role is a strong fit if you like people, enjoy being at the centre of operations, and take pride in delivering a smooth, welcoming experience. We offer:
* 2- weeks vacation pay, increasing at defined service milestones * Gratuities * Health coverage including extended health, dental, and vision * Training and development * Pathways for advancement; we prioritize promoting from within * Preferred staff and friends and family rates across our hotel portfolio * Preferred staff pricing at our restaurants * Employee assistance and wellness program for you and your dependents
*About NVD*
Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we?ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.
We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.
We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.
Pay: $21.50 per hour
Benefits: * Company events * Dental care * Discounted or free food * Employee assistance program * Extended health care * Life insurance * Paid time off * Vision care * Wellness program
Experience: * Front desk: 1 year (required)
Work Location: In person