About this role
Req Id: 430268Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. Job Posting DetailsJob Title: Technician - Advanced, Business Technician I, Wage schedule BJob location address: 160 Elgin Street, Ottawa (Ontario) or 76 Adelaide W, Toronto (Ontario)Job status: Regular - Full TimeName and description of hiring departmentThe Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.Main Job Duties / AccountabilitiesProvide support to various Managed Services customers (includes MACDs, incidents, changes and projects)Work closely with L3 support to resolve complex incidentsProvide the necessary support to ensure all SLAs are metParticipate in onboarding process for new clientsManage services related to the customer while following Bell Canada processes, tools and best practicesMust be able to attend customer meetings and clearly identify and communicate various items within Bell's obligationsProvide weekly and monthly reports as requiredCreate and maintain customer and internal technical documentation and databasesAs needed, act as the customer's point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her teamIdentify and propose improvement to processesParticipate in different internal initiativesKeep up with emerging telecommunication technologyPossessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilitiesPrerequisiteCandidates who are part of the Craft and Services bargaining unit must have;A college diploma in electronics or telecommunications, or equivalent work experienceAt least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledgeCandidates from outside the Craft and Services bargaining unit must have:A college diploma in electronics or telecommunications, or equivalent work experienceA minimum of a high school diplomaAt least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledgeFluent in English is a requirement (customer base requirement). French proficiency is an assetAs necessary, agree to undergo a background security check to meet a customer's clearance requirementEssential Qualifications / SkillsIntermediate knowledge of the OSI modelBasic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technicianIntermediate knowledge of network protocols, network management systems and LAN and WAN systemsIntermediate