About this role
Education: No degree, certificate or diploma. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Follow emergency and safety procedures. Answer telephone and relay telephone calls and messages. Provide customer service. Process credit cards, vouchers and other payments. Professionalism in customer service. Computer and technology knowledge: Computerized bookkeeping system. Central reservation system (CRS). Internet. Lightspeed. Basic. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Ability to work independently. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Flexibility. Judgement. Organized. Reliability. Team player. Values and ethics. Ability to multitask. Screening questions: Do you have experience working in this field?. Employment terms options: Evening. On call. Experience: Experience an asset. Employment terms options: Day. Weekend. Other benefits: Free parking available.