About this role
• Supervise the daily operations of the spa to ensure smooth and efficient service. • Schedule, coordinate, and oversee therapists and spa staff shifts. • Ensure exceptional guest service and promptly resolve customer concerns or complaints. • Monitor cleanliness, hygiene, and safety standards throughout the spa facility. • Train, mentor, and evaluate staff performance to maintain service excellence. • Manage inventory of spa products, linens, and treatment supplies, and place orders as needed. • Ensure compliance with company policies, health regulations, and operating procedures. • Promote spa treatments, memberships, and retail products to increase revenue. • Coordinate appointment scheduling and maximize therapist utilization and booking efficiency. • Prepare daily reports, monitor sales performance, and communicate operational updates to management.